Registration and Login
I cannot access to the restricted area MyFestival. What should I do?
Please verify your email and password combination, and be careful with the keyboard typing (uppercase and lowercase letters, special characters).
Enter the email address used for the registration as username.
Empty cache, temporary files, and cookies from the web browser. This operation applies to pcs, tablets and mobiles.
I forgot the password. What should I do?
Go to www.locarnofestival.ch/it/pardo/myfestival in the MyFestival area then click on "Forgot Password?" link. Enter your registered email; then, you will receive an email containing a link for creating a new password. If the link you received by email does not work, please copy and paste it directly into the browser. Enter the registered email, check your email inbox and enter the new password in the appropriate fields. If you have any further questions or difficulties please feel free to contact us at firstname.lastname@example.org. We will be happy to help you.
I did not receive the email to reset my password.
Check that the email we sent you has not been blocked by the spam filter or redirected in other folders of your email (spam, archive, other personal folders).
Verify that your mailbox is functioning properly (send/receive, internet connection).
Please try to reset your password again to receive a new email.
What can I do if I receive the password reset email, but I cannot access it anyway?
The link sent by email has a limited validity over time. Try again by requesting a new email in order to reset your password.
The email is unavailable when I try to reset my password.
If your email address is not being recognized when you are trying to reset your password, you may have registered with a different address or typed your email address incorrectly.
What should I do if I do not have a login yet?
Register through the MyFestival area, click on “create a new account” and enter your details according to your category: “Accredited registration” or “Public registration”.