Registration and Login

I can not access to the restricted area MyFestival ?

Please verify your email and password combination, be careful with keyboard typing (uppercase, lower case, special characters).

Use the registered email as username.

Empty cache, temporary files, and cookies from the web browser. This operation applies to both pc, mobile, tablet.

I forgot the password ? What should I do ?

Go to www.pardo.ch in the MyFestival area then click on  "Forgot Password" link. If the link does not work, please copy and paste it directly into the browser. Enter the registered email, check your e-mail inbox and enter the new password (ps) in the appropriate fields. If you have any further questions, problems please feel free to contact us at helpdesk@pardo.ch.  We will be happy to help you.

I did not receive the email to reset my password?

Check that the email has not been blocked by the spam filter, in case of other active filters and redirection check the other folders of your email (spam, archive, other personal folders).

Verify the correct functioning of your mailbox (send / receive, internet connection).

Please try to reset again your password to receive a new email.

What can I do if I receive the password reset email but can not access it anyway?

Links in emails have limited validity over time. Try again, requesting a new email in order to reset your password.

The email is unavailable when I try to reset my password?

If your email address is not recognized when you try to reset your password, you may have registered with a different address or typed incorrectly.

What should I do if I do not have a login yet?

Register through the MyFestival area, click on registration and enter your details. (Ps)

 

 

 

 

 

 

 

 

 

 

Digital Library - Dashboard MyFestival

What to do in case of problems with video viewing?

To ensure the quality of video content, we use a buffering and adaptive streaming system that maximizes video quality depending on the speed of your internet connection. In the case of buffering problems (continuous interrupts) the possibilities are many.In the case of wireless connection, please change the position and try again or connect a PC using a wired connection. Close all programs that are connected and consume Internet bandwidth (mail, peer-to-peer programs, voip, ..)

Viewing a Digital Library film is limited to 1 viewing only in case of questions please contact us at our support email.

Video playback is provided by Flowplayer, web video software created in Adobe Flash technology.

The page is not showing correctly or is not available?

Check out the internet connection, reload the page. Change the navigator and download at the latest available version to get the best experience. 

Why are some content on MyFestival available and others not?

Custom content depends on the type of Press or Industry login.

Why can not I download the pictures?

Check the download folder on your device if you change the destination of downloaded files.

Try downloading the image again If the download is blocked by the navigator, check the security settings for your navigator.

Reset or try another navigator.

 

Wi-Fi access points at the Festival

 

Verify network name and password. In case of interruptions or slowdowns, please be patient and try again, wifi technology is very much dependent on interference and network congestion.

Contact

Technical Support

How can I contact technical support?

You can contact us by email at helpdesk@locarnofestival.ch We will be happy to help you.

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